📋 Legal Document

db99 Terms and Conditions

Please read these terms and conditions carefully before creating an account on the db99 platform — they define your rights and responsibilities.

Last updated: 2026. These terms may change at any time; continued use of the platform after any change means you have accepted the updated terms.

Table of Contents

Main Sections

1. General Terms and Definitions

It is important to understand the key terms used in these conditions, as they apply with the same meaning throughout the entire document.

Key Terms

In this document, "Platform" refers to db99's website, mobile interface and all related services. "User" or "Member" refers to any person who holds a registered account at db99. "Terms" refers to this full document and all policies attached to it.

  • "Wallet" — the balance held in a user's account.
  • "Bonus Balance" — additional funds granted through promotional offers that must meet specific wagering requirements before withdrawal.
  • "Wagering Requirement" — the specified multiplier indicating how much must be wagered on bonus funds before they can be withdrawn.
  • "KYC" (Know Your Customer) — the identity and information verification process.

Applicability of Terms

By creating an account at db99 or using the platform, you are considered to have fully read and accepted these terms. These terms are drawn up in accordance with Bangladeshi laws and norms and apply to Bangladeshi players. In the event of any dispute, db99's interpretation will be considered final.

2. Account Registration

To create a valid account at db99, the following instructions must be followed.

Registration Requirements

  • Only one account per person is permitted. The same person or members of the same household may not create multiple accounts from the same device.
  • All information provided at registration must be truthful, accurate and up to date. Providing false information may result in account cancellation.
  • Keeping your account password confidential is your own responsibility. Giving third parties access to your account is prohibited.
  • If you notice any suspicious activity on your account, notify db99 support immediately.
  • For identity verification (KYC), db99 may request a copy of your national ID card or passport at any time.

Account Security

db99 uses SSL encryption technology to keep your account information secure. However, db99 is not liable for any loss caused by a user's own negligence. Use a strong password and change it regularly.

3. Eligibility and Age Limit

Important: db99 is strictly for persons aged 21 or older. No one under this age may use this platform, and any attempt to do so will result in their account and deposited funds being forfeited.

Membership Eligibility

  • The user must be at least 21 years of age, and db99 may request proof of age documents at any time.
  • Residents of regions where db99's services are prohibited may not create an account.
  • Platform employees, directors or their close relatives may not participate in betting or casino games.
  • If a user registers by concealing their age and this is subsequently proven, all winnings and balances will be forfeited.

4. Deposits and Withdrawals

The following guidelines apply to depositing and withdrawing funds at db99.

Deposit Policy

  • Minimum deposit: ৳500 per method.
  • Accepted payment methods: bKash, Nagad, Rocket, Upay.
  • Deposits are generally credited to the account instantly.
  • It is the user's responsibility to provide accurate deposit details; db99 is not liable for any delays caused by incorrect information.
  • Deposits from third-party accounts are not accepted.

Withdrawal Policy

  • Minimum withdrawal: ৳500 per method.
  • Withdrawal time: generally 30 minutes to 3 hours.
  • Completing KYC verification may be mandatory before a withdrawal.
  • Withdrawal requests may only be made via the same method used for the deposit.
  • The wagering requirement must be met before a bonus balance can be withdrawn.

5. Bonuses and Promotional Offers

Welcome Bonus Terms

db99's welcome bonus is a 100% bonus on the first deposit, up to ৳15,000. For example:

  • Deposit ৳1,000 and receive a ৳1,000 bonus — total balance ৳2,000.
  • Deposit ৳32,000 and receive a ৳15,000 bonus — total balance ৳47,000.

To withdraw the bonus balance, the wagering requirement is 15 times the bonus amount (on the bonus amount only, not combined with the deposit). Example: ৳1,000 bonus × 15 = ৳15,000 must be wagered before withdrawal.

General Bonus Rules

  • The welcome bonus applies only once per user.
  • Bonus abuse, such as claiming bonuses through multiple accounts, is strictly prohibited.
  • db99 reserves the right to change, suspend or cancel any bonus offer without reason.
  • If a withdrawal is requested before the wagering requirement is met, the bonus balance will be forfeited.
  • The specific terms of individual promotional offers will be stated in the description of that offer.

VIP Program Terms

db99's VIP program has three tiers, each with a weekly cashback:

  • Bronze: up to 0.5% weekly cashback.
  • Silver: up to 1.0% weekly cashback.
  • Gold: up to 1.5% weekly cashback.

Progression through VIP tiers depends on your overall activity and engagement. Wagering conditions may also apply to cashback.

6. Gameplay and Fair Play

Fair Play Policy

All games on the db99 platform are operated in a fair and transparent manner. We offer games from verified game providers — such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming. The outcome of every game is determined by a Random Number Generator (RNG), which cannot be manipulated in any way.

Technical Error Policy

db99 reserves the right to void any transaction or game result caused by a technical error or system failure. Any winnings obtained by exploiting a software error will be forfeited. db99 does not bear responsibility for losses caused by internet connection interruptions.

7. Prohibited Activities

Strictly Prohibited Actions

If any of the following actions are carried out, the db99 account will be immediately cancelled and all balances forfeited:

  • Operating multiple accounts by the same person or household.
  • Strategic betting (arbitrage) for the purpose of exploiting the bonus system.
  • Using the platform to launder money or conceal the source of illegal funds.
  • Betting or gaming on behalf of a third party or using a third party's funds.
  • Attempting to breach the platform's security systems or hacking.
  • Harassing, threatening or misconduct towards other members.
  • Playing games using automated software or bots.

8. Privacy and Data Protection

Protection of Personal Information

db99 is committed to protecting users' personal information. Information collected at registration is used solely for account management, identity verification and fulfilling legal obligations. Our detailed privacy policy is published separately — visit the Privacy Policy page to learn more.

  • All data is protected by SSL encryption.
  • Personal information is not sold to third parties.
  • Information may be disclosed to regulatory authorities when legally required.
  • Users may view their own information and request corrections.

9. Account Suspension and Closure

Reasons for Account Suspension

  • Suspected involvement in prohibited activities.
  • Failure to submit identity verification documents.
  • While an investigation into a terms violation is ongoing.
  • Due to security-related concerns.

Account Closure Policy

  • Users may request to close their own account.
  • db99 may close an account without notice if the terms are seriously violated.
  • If an account is closed, db99 will manage the process of returning any eligible balance.
  • No balance will be returned in cases of terms violations.

10. Responsible Gaming

Our Commitment

db99 believes that gaming should be for entertainment, not addiction. We have taken several steps to ensure responsible gaming. Visit our Responsible Gaming page to learn more.

  • Users may set their own deposit limits if they wish.
  • The option to take a temporary break or self-exclude is available.
  • If you notice signs of gambling addiction, contact the support team.
  • The 21+ age rule is strictly enforced.

11. Limitation of Liability

Limitation of Liability

db99 is not liable in the following situations:

  • Game interruptions caused by internet disconnection or device malfunction.
  • Service delays or failures by third-party payment providers.
  • Account loss due to the user's own negligence.
  • The user's responsibility to comply with local laws regarding online gaming within their jurisdiction.
  • Service interruptions due to force majeure or unavoidable circumstances.

db99 provides its services on an "as is" basis and will endeavour to give prior notice of any scheduled service interruption.

12. Changes and Amendments

Policy on Changes to Terms

db99 reserves the right to modify these terms at any time. In the case of significant changes, users will be notified via their registered email or through the platform. Continued use of the platform after any changes will be understood as your acceptance of the new terms.

  • Review this page regularly for updates to the terms.
  • If you disagree with the revised terms, you may request to close your account.
  • The Bengali version of the terms will be considered authoritative.

Support and Contact

If you have any questions or need clarification about these terms, please contact the db99 support team. Our support service is available in Bengali and English, seven days a week, twenty-four hours a day.

  • 24/7 live chat support — visit the platform and start a chat.
  • Email: [email protected]

Start playing safely at db99

Have you read our terms? Log in to db99 now and enjoy a 100% welcome bonus of up to ৳15,000.

Log in to db99 Responsible Gaming