All answers about db99 in one place

The minimum deposit amount at db99 is ৳500. This limit applies to all payment methods — whether you use bKash, Nagad, Rocket, or Upay, any amount below ৳500 will not be credited to your account. If it's your first deposit, you're also eligible for a 100% welcome bonus.

Log in to your db99 account and go to the "Deposit" option. Select bKash, send money to the designated number, and enter the transaction ID in the form. Your wallet balance will be updated within a few minutes. Make sure to use the correct reference number when making the payment.

Balance is usually added within a few minutes. If it still hasn't arrived after 15–20 minutes, first check your mobile wallet (bKash / Nagad / Rocket / Upay) transaction history and note the transaction ID. Then contact db99 live chat with that ID and the support team will resolve the issue promptly.

db99 does not charge any processing fee on deposits. However, your mobile financial service — such as bKash or Nagad — may apply its own service charge on send money transactions. That charge is imposed according to the respective provider's own policy and has nothing to do with db99.

db99 currently supports four mobile financial services: bKash, Nagad, Rocket, and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. Sending ৳500 or more through any of these four methods will complete the deposit. No other methods are currently available.

Yes, withdrawals at db99 can only be made to a mobile wallet (bKash, Nagad, Rocket, or Upay) registered in your own name. There is no option to send money to a third-party number. This is for security purposes — to prevent anyone from withdrawing funds from another person's account.

Normal withdrawal processing at db99 takes 30 minutes to 3 hours. If the money hasn't arrived within this time and your request status shows "processing", please contact live chat. Withdrawals may be delayed if document verification is incomplete.

The minimum withdrawal amount at db99 is ৳500. Withdrawal requests below this amount will not be accepted. Processing is generally faster for larger amounts, so it is advisable to withdraw your balance together when convenient.

Common reasons for a "pending" status include: identity verification not yet completed, the wallet name not matching the account name, wagering requirements for a bonus not yet met, or additional security checks on high-value transactions. Contact live chat to find out the exact reason.

Yes, bonuses can be withdrawn, but the wagering requirements must be met first. For db99's welcome bonus, wagering is calculated on the bonus amount only — not on the deposit. For example, if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets (15×), after which you can withdraw the bonus winnings.

The verification process ensures the security of your account. It prevents anyone from using your identity to carry out fraudulent transactions. Additionally, identity verification is mandatory before large withdrawals, which is enforced to protect everyone's financial security.

Accepted identity documents at db99 include: National ID card (NID), passport, and driving licence. Photos must be clear and fully visible — blurry or cropped images are not accepted. Using an NID is the most convenient option for quick verification.

db99 needs to confirm that you are the one making the transaction. The name on your db99 account and the name registered on your bKash / Nagad / Rocket / Upay wallet must be identical. If the names do not match, your withdrawal request may be rejected.

First, read the reason for rejection — documents are usually rejected due to a blurry image, an expired document, or a name mismatch. Take a new clear photo and submit it again. If it keeps getting rejected, contact live chat or email [email protected] — the support team will provide specific guidance.

db99 uses SSL encryption to keep all data secure. Your documents and personal information are used solely for verification purposes and are not sold or shared with third parties. You can read our privacy policy for more details.

Yes, db99 offers betting on BPL, IPL, the T20 World Cup, and various other international cricket tournaments. You can place bets on different markets such as match result, top run scorer, wicket-taker, and more. Full betting options are also available for high-profile matches like Bangladesh vs India.

db99 offers live in-play betting, where odds change in real time as the match progresses. You can also bet on moment-by-moment markets such as the next ball, over, or wicket. Live betting moves fast, so making strategic decisions quickly is important.

If a match is abandoned due to rain or another reason and declared a "no result", the relevant bets are generally voided and the full stake is returned. However, if enough of the match has been completed for an official result to be declared, bets may be settled according to that result. See the terms and conditions for the specific policy.

Yes, db99 offers accumulator (Accumulator / Parlay) betting. When you combine multiple matches or events on a single slip, the odds multiply if all selections are correct, making the potential winnings much higher. However, losing any one selection means the entire bet is lost.

Decimal odds are the simplest format. Multiply your stake by the odds to get your total return — this includes your original stake. For example: a ৳100 bet at odds of 2.50 returns a total of ৳250, where ৳100 is the original stake and ৳150 is profit. The higher the odds, the more uncertain the outcome but the greater the potential winnings.

Yes, db99's support team is able to assist in both Bengali and English. If you write in Bengali you'll get a reply in Bengali, and if you write in English you'll get a reply in English. Our team is set up with Bangladeshi players in mind.

db99 support is active 24 hours a day, 7 days a week — no breaks at night, during the day, or on holidays. Whether it's 2 AM or 5 in the morning, you can get direct help through live chat. Don't waste time in an urgent situation — reach out right away.

db99 has two support channels: first, Live Chat — for direct, instant assistance through the website; second, Email — write to [email protected] for detailed solutions to your issues. For urgent matters, Live Chat is more effective.

For a faster resolution, have the following ready before getting in touch: your registered email or username, a brief description of the issue, the relevant transaction ID or bet ID (if applicable), and the approximate time the issue occurred (in BST). Providing this information allows the support team to resolve your issue much more quickly.

When emailing [email protected], state the type of issue in the subject line (for example: "Withdrawal Pending — Transaction ID: …"). In the body, include your account details, a full description of the issue, and any relevant screenshots (if available). A clear, detailed email helps achieve a faster resolution.