Responsible Gambling —
Keep the Fun, Drop the Risk
At db99, every player's safety is our top priority. Use deposit limits, time-out, and self-exclusion tools to bet mindfully and enjoy the experience.
What Is Responsible Gambling and Why Does It Matter?
Online betting and casino gaming are a form of entertainment. But like any form of entertainment, it's important to stay within limits. Responsible gambling means managing your own budget and time, keeping up with your responsibilities to family and work, and avoiding chasing losses out of frustration after a defeat.
db99 believes that with the right information and effective tools, every player can keep their experience enjoyable and safe. On this page, we've brought those tools and guidelines together — in plain, easy-to-understand language.
Remember: Betting is never a source of income — it is a form of entertainment. Before each session, set a fixed budget for yourself and do not exceed it.
After logging into your db99 account, you can activate deposit limits, weekly budgets, and self-exclusion directly from Settings. Our 24/7 support team is ready to assist you in Bengali.
Need Help?
If you feel that gambling is having a negative impact on your life, contact our support team today.
- 24/7 Live Chat — in Bengali and English
- [email protected]
- Complete confidentiality is maintained
db99's Safety Tools
These tools are entirely in your control — activate them, adjust them, or tighten them further with the help of our support team, whenever you wish.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once set, reducing the limit takes effect immediately; increasing it is subject to a 24-hour cooling-off period.
Time-Out
Take a break for one day, one week, or multiple weeks. During a time-out, logging into your account and placing any bets will be automatically disabled.
Self-Exclusion
Choose self-exclusion for a long-term break. During this period your account will be completely closed and no promotional messages will be sent to you.
Session Tracking
Check your account history at any time to see how much time and money you have spent. Seeing your own spending patterns makes it easier to make informed decisions.
Age Verification
db99 follows an age verification process at the time of registration. Only players aged 21 or above are permitted to use the platform.
Support Channels
db99's 24/7 live chat and email support team is always available to advise on responsible gambling. Speak directly about any concern you may have.
How to Recognise the Signs of a Problem
If any one of the following signs applies to you, taking a break or seeking help is the right step.
- Repeatedly betting to try to recover money lost
- Hiding your betting from family or friends
- Depositing more money than your set budget
- Losing focus at work or in your studies
- Feeling restless or irritable when not betting
- Betting with borrowed money or by drawing on savings
- Repeatedly failing to stop gambling
- Unable to sleep due to constant thoughts about betting
These signs are nothing to be ashamed of — they are an opportunity to seek help in time. Speak openly with db99's support team. Your information will be kept completely confidential.
How to Set Limits
and Take a Break
After logging into your db99 account, secure your experience in just a few steps.
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1
Log In — Go to the db99 Login page and access your account.
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2
Open Account Settings — Click the profile icon in the top right corner and select the "Responsible Gambling" menu.
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3
Set Your Limits — Enter a daily or weekly deposit limit, session time limit, or loss limit.
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4
Time-Out or Exclusion — If needed, activate a time-out for a set period or a long-term self-exclusion.
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5
Need Assistance — If you have trouble understanding the settings, contact us via live chat or email us at [email protected].
Keeping Your Family Safe
If anyone in your household is under 21, use parental controls on your device. db99 never allows minors to open an account — age verification is always mandatory.
If you suspect a minor has used your account, notify us immediately at [email protected]. Our team will act quickly.
Use a strong password and a separate login on your device so that no one can access your db99 account without your permission.
Tip: Review your deposit and betting history once a month. This will help you maintain a clear picture of your own habits.
Every payment transaction at db99 — whether through bKash, Nagad, Rocket, or Upay — is recorded in your account. Check your transaction history at any time, and if you notice anything unusual, contact support immediately.
Maintain Your Mental Balance
Betting and online gaming are enjoyable only when they do not affect the rest of your life. Work, family, friendships, and health should always come first.
Whether you enjoy slots, cricket betting, or live casino at db99, ask yourself before each session: "What is my budget for today?" and "How long will I play?" — deciding the answers to these two questions in advance makes for a much better experience.
Feeling angry or frustrated after a loss is normal. But in that moment, trying to "make it back" with larger bets typically leads to greater losses. This tendency is known as "chasing losses" and is an important warning sign of a problem.
db99's live chat support is not only for technical issues — if you feel you're finding it hard to control your gambling habits, you can talk to us about that too. Our team is always ready to help in Bengali.
Seeking help from a mental health professional or counsellor is a sign of courage, not weakness. If you feel you need professional support, let a trusted family member or a healthcare professional know.
db99 is committed to maintaining a safe, transparent, and balanced environment on the platform at all times — where every player's well-being comes first. Responsible gambling is part of our core values, just as much as our SSL encryption and ensuring fair play.
Play Safe, Enjoy the Game
Play responsibly at db99 — enjoy cricket, slots, or live casino, but stay within your limits. Check our FAQ for more information or log in directly to use the safety settings.