db99's Privacy Policy
Your personal information is completely safe with us. In this policy we explain how your information is collected, stored, and never disclosed to third parties under any circumstances.
1. Introduction & Scope
db99 is a secure and reliable online casino and betting platform operating for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.
This privacy policy ("Policy") describes what types of information are collected from you when you use the db99 platform, how that information is used, who it may be shared with, and what rights you have regarding your information.
This Policy applies to db99's website, mobile version, and all our services. By creating an account on db99 or using the platform, you consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
We may update this policy from time to time. We will notify you appropriately of any significant changes.
This privacy policy was last reviewed in 2026. Any changes will be published on the platform before they take effect.
2. What Information We Collect
db99 collects certain information to operate its services smoothly and provide users with the best experience. This information falls into two main categories.
2.1 Information You Provide Directly
Information you provide when creating an account or using our services includes:
- Full name and date of birth (for age verification)
- Email address and contact details
- Information about your preferred payment method (bKash, Nagad, Rocket, or Upay)
- Documents submitted for identity verification
- Account settings and preferences
- Records of communications with our support team
2.2 Automatically Collected Information
When you use db99, some information is collected automatically:
- IP address and device type
- Browser version and operating system
- Pages visited on the platform and time spent
- Gaming activity and transaction history
- Data obtained from cookies and similar tracking technologies
- Referral source and navigation patterns
3. Purpose of Information Use
db99 uses your information only for legitimate and necessary purposes. We will never misuse your information.
Your information is used to create, verify, manage, and secure your account.
To securely process all financial transactions, including deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
To resolve your issues and respond to inquiries via 24/7 live chat and email support.
To continuously improve db99's services and add new features by analyzing user experience.
To ensure account security, detect fraudulent activity, and keep all users protected.
To comply with applicable laws and regulations, and to retain information as required by regulatory authorities.
4. Cookies & Tracking Technologies
db99 uses cookies and similar technologies to operate the platform smoothly and to give you a personalized experience.
4.1 Essential Cookies
These cookies are essential for the platform's basic functionality. They maintain your login session, ensure security, and remember your account settings. Without these cookies, the platform will not function properly.
4.2 Functional Cookies
These cookies remember your preferences, language settings, and other personalization choices so you get an improved experience each time you visit.
4.3 Analytical Cookies
These cookies are used to understand how users interact with the platform and to continuously improve our services. The information collected is generally in statistical form and does not directly identify any individual.
You can manage or delete cookies at any time through your browser settings. However, disabling certain essential cookies may limit the platform's functionality.
5. Information Sharing & Disclosure
db99 never sells your personal information to third parties. However, in the limited circumstances described below, some information may be shared with selected partners.
5.1 Service Provider Partners
We work with trusted third-party providers for operations such as payment processing, technical infrastructure, and customer support. These providers are bound by strict confidentiality agreements and may only use your information as directed by us.
5.2 Legal Obligations
It may be necessary to disclose information in response to a court order, a lawful request from a law enforcement agency, or another legal obligation. In such cases, we provide only the information legally required.
5.3 What We Do Not Do
- Your information is never sold to any advertiser
- Your information is not shared with any unnecessary third party without your consent
- Your information is not disclosed for marketing or promotional purposes
- Details of your payment method are never stored or shared
6. Data Security Measures
db99 applies industry-standard technical and organizational measures to protect your information. Our security framework includes:
- SSL (Secure Sockets Layer) encryption used for all data transmission
- Information stored on our servers is kept in encrypted form
- Multi-factor authentication to prevent unauthorized access to accounts
- Regular security audits and vulnerability assessments
- Data access is strictly limited on a need-to-know basis
- Automated monitoring systems to detect suspicious activity
While we strive to ensure the highest level of security, no method on the internet is 100% secure. We therefore ask you to remain vigilant about your own account security — use a strong password and do not share it with anyone.
7. Data Retention Period
db99 does not retain any information beyond what is necessary. Your information is kept only for as long as:
- Your account remains active and service continues to be provided
- Financial transaction records are needed to meet legal obligations
- Information may be needed for dispute resolution or legal claims
- Retaining the information is necessary for fraud prevention or security purposes
After an account is closed, we securely delete or anonymize your personal information as soon as reasonably possible, except where legal obligations require otherwise.
8. Your Rights & Choices
As a user of db99, you have the following rights over your own information.
Right to Access
You have the right to receive a copy of the information we hold about you.
Right to Rectification
You have the right to request correction of any information that is inaccurate or incomplete.
Right to Erasure
Where there is no legal obligation to retain it, you have the right to request deletion of your information in certain circumstances.
Right to Object to Processing
You have the right to object to or restrict the use of your information for specific purposes.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format.
Right to Withdraw Consent
You have the right to withdraw your consent to any processing of information based on consent at any time.
To exercise any of the above rights, please contact us directly. We will process your request as quickly as possible.
9. Protection of Minors
db99 provides services only to those aged 21 or above. We do not knowingly collect information from or provide any services to minors.
We apply an age verification process at the time of account creation. If we ever become aware that a minor is using our platform, we will immediately close that account and delete the associated information.
If you become aware that a minor is using our platform, please notify us immediately.
10. Policy Changes & Updates
db99 reserves the right to review and update this privacy policy from time to time. For any significant changes, we will:
- Publish a prominent notice on the website
- Send a notification to your registered email address
- Clearly state the date of the change
- Keep a previous version of the policy accessible
Continued use of db99 after a policy change indicates that you have accepted the updated policy. We therefore encourage you to review this page regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact the db99 support team. We provide assistance in both Bengali and English, 24/7.